Effective Date: 3/12/2026

This Privacy Policy explains how Sterling Property Professionals LLC (“Sterling Property Professionals,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website or contact us.

1) Contact Information

Sterling Property Professionals LLC
Address: 420 N Main St, Munroe Falls, OH 44262
Email: [email protected]
Phone: (330) 441-8885

2) Information We Collect

Clients opt in to receive SMS messages from Sterling Property Professionals LLC by submitting their phone number through an online website form that includes explicit SMS consent language. Consent is collected at https://sterlingpropertypros.com/request-quote.
We may collect the following categories of information:

A) Information you provide

• Name, phone number, email address

• Address/city (if provided)

• Project details you submit (service type, message, photos)

• Communication preferences and scheduling details

B) Information collected automatically

• Device and browser information

• IP address and approximate location (city/region)

• Pages visited, time on site, and referral sources

• Cookies and similar tracking technologies (see “Cookies & Tracking” below)

3) How We Use Your Information

We use information to:

• Respond to quote requests and inquiries

• Schedule consultations and provide service-related follow-up

• Send confirmations and relevant updates by phone, text, or email

• Improve site performance and user experience

• Measure marketing effectiveness (analytics and advertising)

4) BTS CRM, Messaging, and Service Providers

We use BTS CRM to manage inquiries, contacts, and communications. BTS CRM may store the information you submit through our forms.

We may send text messages and/or phone communications using service providers such as Twilio (or Twilio-powered services). These providers process communications on our behalf for operational purposes.

We also use common website analytics and advertising tools (e.g., Google and Meta/Facebook tracking) to understand performance and improve targeting. These tools may use cookies and similar technologies.

5) Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Analyze traffic and site usage

• Understand which pages are most helpful

• Support advertising measurement and optimization

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6) How We Share Information

We share information only as needed to operate our business and deliver services. This may include sharing with:

• Service providers that help run our website, CRM, forms, analytics, and communications (including SMS/email/phone providers)

• Contractors or partners involved in delivering requested services (only when relevant)

We do not sell your personal information.
We do not share your personal information with third parties for their independent marketing.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

7) Data Retention

We retain personal information as long as reasonably necessary to:

• Respond to inquiries

• Maintain records of communications and estimates

• Support operational and legal requirements
  We may delete information when it is no longer needed for these purposes.

8) Your Choices and Rights

You may:

• Request access to, correction of, or deletion of your personal information (subject to legal/operational limits)

• Opt out of marketing emails using the unsubscribe link (if included)

• Opt out of marketing text messages by replying STOP (where applicable)

To make a privacy request, email [email protected].

9) Photos and Media Requests

If you submit photos or we capture project photos and you want them removed from our marketing channels, email [email protected] with sufficient details to identify the content. We will make reasonable efforts to remove it from channels we control.

10) Security

We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure.

11) Children’s Privacy

This website and our services are intended for property owners and are not directed to children. We do not knowingly collect personal information from children under 13.

12) External Links

Our website may include links to third-party sites (e.g., social media). We are not responsible for their privacy practices.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest version.

14) Contact Us

Privacy questions or requests: [email protected]